Refund Policy

1. Overview

At Techcsc Technologies, we are committed to delivering high-quality multi-vendor app development services. This refund policy outlines the terms under which refunds may be requested for our services.

2. Eligibility for Refunds

2.1 Service Not Delivered

If we fail to deliver the agreed-upon services within the specified timeframe without valid justification, you may be eligible for a full or partial refund.

2.2 Technical Issues

If the delivered app contains critical technical issues that prevent it from functioning as specified in our service agreement, and we are unable to resolve these issues within 30 days, you may be eligible for a refund.

2.3 Cancellation Before Development Starts

Projects cancelled before development begins are eligible for a full refund minus any setup or consultation fees (maximum 10% of total project cost).

3. Non-Refundable Services

Once development has started or the project has been deployed after advance payment, no refunds will be provided.
Custom development work that has been delivered and approved
Third-party integration costs and licensing fees
Domain registration and hosting setup fees
Training and consultation services already provided
Changes requested after initial approval of project specifications

4. Refund Process

Contact Us: Send a refund request to our support team via WhatsApp at +91 9433522491 or email
Provide Details: Include your project details, payment information, and reason for the refund request
Review Process: Our team will review your request within 5-7 business days
Resolution: We will notify you of the decision and process any approved refunds within 10-15 business days

5. Partial Refunds

In cases where work has been partially completed, refunds will be calculated based on the percentage of work completed:

50-100% completion: No refund (project considered complete)

6. Dispute Resolution

If you disagree with our refund decision, we encourage open communication to resolve the matter. We are committed to finding mutually acceptable solutions for all parties involved.

7. Contact Information

WhatsApp: +91 9433522491

Email: support@techcsc.in

Address: Kolkata, India

Business Hours: Monday - Saturday, 9 AM - 6 PM IST

Note: This refund policy is subject to change. The latest version will always be available on our website. Last updated: December 2024